New Accounts

The first order with us are to be paid by credit/debit card, or Bank Transfer. Subsequent orders may be on account subject to the relevant checks on bank and trade references, and the order being within assigned credit limits. Account Opening Forms are available on request; please contact our accounts or customer service team based in the office on 

+44(0) 20 7733 8423 info@viserra.co.uk

Value Added Tax

VAT is charged at the prevailing rate to all items marked ‘S’ in the catalogue. The prices on the website are ex VAT and VAT will be charged on checkout or invoice.


All payments to be made prior to delivery if applicable. For Credit accounts customers all invoices are to be paid within 30 days following delivery. If payments are not received by the due date, Viserra will charge the buyer interest 2% above base rate, calculated on a daily basis, on outstanding amounts until paid in full. Any bank charges incurred, such as unpaid cheques, will be passed to the buyer. Viserra reserves the right to remove the credit facility if payments are frequently late or unpaid. Accounts passed to the debt collectors will automatically be placed on hold and excess charges incurred by doing so passed to the customer and any outstanding payments will need to be settled by credit/debit card, and a 2% fee charged.


All goods will remain the property of Viserra until paid for in full, but the risk will pass to the buyer on delivery. Viserra reserve the right to remove from the buyer’s premises all goods which have not been paid for by the due date, and the buyer is deemed to consent to Viserra entering its premises for that purpose until payment is made in full.


Prices sometimes change at short notice, and Viserra reserves the right to pass onto the buyer any price increase imposed by its supplier between the date of an order and the date of delivery of goods.


On occasion that there may be a discrepancy or shortage of the order, or if the goods are damaged, the buyer must advise Viserra Ltd. within maximum 24 hours of delivery.


No returns will be accepted unless prior arrangements have been made.  Viserra cannot give credit for goods that are already price marked. This is particularly the case for all refrigerated and frozen goods.

Sell-by Date

The buyer must ensure correct stock rotation as we are unable to give refunds for stock that remains unsold after its ‘best before’ date.


Viserra aims to deliver when promised. However, late or un-booked in deliveries cannot be accepted as a reason for refusing goods unless the buyer lets Viserra know in writing before the goods are despatched. Orders placed online are not binding until shipped.

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